Terms and Conditions
- Detailed description of goods and/or services
Touch Down Travel Tech (Pty) Ltd is a business in the leisure and hospitality industry that markets accommodation and other leisure and hospitality services.
Terms of use:
This website is owned by Absa. The domain name(s), the trademark logo and the name Absa Rewards Travel and absarewardstravel.co.za are registered in the name of Absa.
Any unauthorised use of this website is prohibited. While you may make limited copies of this website (such as the travel itinerary and related documents for travel and services purchased on this website), you undertake not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell, resell or lease any information, software, products or services obtained from this website without our prior written consent.
Other product or company names and logos contained on this web site may be the intellectual property of their respective owners.
The company is a travel agency that runs self-service websites (such as this website) that allow the public to book travel services from various third-party suppliers.
Only bookings made via the dedicated link will qualify. Only Absa Credit Card purchases qualify. The cash back excludes VAT, tourism levy, waivers and any additional extras. The 15% cash back is calculated on the net time and mileage value only. Absa is an authorised FSP.
Only bookings made via the dedicated link will qualify.
Only Absa Credit Card purchases qualify.
The cash back excludes VAT, tourism levy, waivers and any additional extras.
The 15% cash back is calculated on the net time and mileage value only.
Absa is an Authorised Financial Services Provider.
Travelstart terms and conditions
- Absa Rewards members will only earn Ccash Bback on bookings made through the Absa Rewards Travel website.
- Discounts are only available for bookings made through the exclusive and dedicated Absa Rewards Travel website www.absarewardstravel.co.za. No discount will be applied for bookings on the public Travelstart website www.travelstart.co.za
- Transaction spend is capped at R7 000.00 per Absa Rewards per accrual cycle.
- A negative earn will be in place for credit based on the earn percentages.
- No discount or cash back will apply for purchases from retailers or through any other booking channel.
- Any queries regarding the service that you purchase, must be escalated to Travelstart and not to Absa. You can call Travelstart on 021 468 4351 or email [email protected]. By using the services, you agree to the standard terms and conditions of use.
- You hereby indemnify Absa against any loss or damage that you may suffer as a result of your use of the service.
- Absa disclaims all liability that may arise as a result of your use of the service.
- Standard Absa Rewards and partner terms and conditions apply.
Absa and airlines terms and conditions of use for the discounts:
- Exclusions: No discounts are offered to
Jeddah, Medinah, Malé, Mauritius, Seychelles, Phuket and Denpasar. - No waiving of rules (such as date changes or cancellations) or conditions is permitted.
- Discount may apply to certain ticket classes and may vary between booking class, destinations and class of travel.
- Already discounted tickets do not qualify for further discount.
- Economy class Flex promotional/short sale validity: Get up to 10%.
- Economy class Flex: Get up to 22%.
- Economy class Flex Plus: Get up to 25%.
- Business class Flex Plus and Flex: Get up to 25%, excluding promotional flights.
- Discount applies to destinations in Saudi Arabia, but excludes Jeddah and Medinah.
- Depart from Port Elizabeth, East London, George, Kimberly, Bloemfontein, and Richards Bay (code shares with SAA from the points) to any destination and benefit from discount of up to 5%.
The provision of services by Touch Down Travel Tech (Pty) Ltd is subject to availability. In the case of unavailability, Touch Down Travel Tech (Pty) Ltd will refund the customer in full within 30 days. Cancellation of orders by customers are not allowed, unless otherwise agreed by Travel Tech (Pty) Ltd in the written terms and conditions relating to a specific quote for services or at the time receiving a request to cancel.
Subject to availability and receipt of payment, requests will be processed within three days and delivery confirmed by way of email which includes an invoice and confirmation number for all services.
This website is run by Touch Down Travel Tech, a private company based in South Africa, trading as Touch Down Travel Tech and with registration number 2019/518334/07, with the following appointed directors: Gregory Smith, Leonard Reyneke, Tijan Oberholzer and Ross Backman. Touch Down Travel Tech (Pty) Ltd’s contact details are as follows:
Support email: [email protected]
Support telephone number: +27 10 300 8704
Touch Down Travel Tech (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is governed by the laws of South Africa and Touch Down Travel tTech (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 23 Morris Street East, Woodmead, Gauteng, South Africa, 2191.
Touch Down Travel Tech (Pty) Ltd takes responsibility for all aspects relating to the transaction, including the sale of services on this website, customer service and support and dispute resolution.
Payment may be made via Visa and Mastercard credit cards, or by bank transfer into the Touch Down Travel Tech (Pty) Ltd bank account. The details will be provided on request.
Credit card acquiring and security
Credit card transactions will be acquired for Touch Down Travel Tech (Pty) Ltd via DPO/
PayGate (Pty) Ltd, the approved payment gateway for First National Bank Limited.
DPO/PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Touch Down Travel Tech (Pty) Ltd separately from card details that are entered by the client on DPO/PayGate’s secure site. For more detail on DPO/PayGate, go to www.paygate.co.za
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder, is South Africa. Transaction currency is South African rand (ZAR).
You understand that flights are occasionally rescheduled or delayed for various reasons, and it is your responsibility to check for such itinerary changes ahead of travelling. The company will not be held liable for such changes. Any additional costs including, but not limited to accommodation charges or alternate travel arrangements, will be for your account.
In the event that you have made payment for a booking, and the supplier no longer has your selected service (room/date/seat/flight) available, the company undertakes to find you a suitable alternative, or refund you in full.
A complaint might arise if the customer is unhappy with the following:
- Service levels from both Absa and TDTT, or one of the service providers not meeting the customer’s requirements
- Our cancellation policy and agreement that cannot be reached
- Our standard terms and conditions and agreement that cannot be reached.
If a complaint arises, the following is the procedure for handling the complaint:
- TDTT call centre: +27 010 300 8704
- Greg Smith – TDTT Chief Marketing Officer: 083 525 2906
- Leonard Reyneke – TDTT Chief Executive Officer: 082 823 8145
- Failing to resolve the complaint at the level above:
Complaints can be lodged with the Tourism Complaints Office:
Telephone 012 444 6312
Fax 012 444 7101
Email: [email protected]
Visit the office of the Department of Tourism located at Tourism House, 17 Trevenna Street, Sunnyside, Pretoria
The cancellation policy is related to the service and product selected; these are clearly shown on all product pages and at the time of booking. On receipt of a written instruction from you to cancel a reservation, the company will refund you, based on the terms and conditions at the time of booking, if you are still in the cancellation period.
The company may accept instruction relating to a booking from any party with access to the email account or cellphone number used for the booking, or with substantive knowledge of the booking (such as the reference number).
Our website uses a live system, and thus rates change, based on selected travel dates. If a property does not have live rates, quotations offered directly to a user through the website constitute legal offers. Quotations are always subject to the availability with the supplier.
User responsibility
You understand and accept the responsibilities of using a self-service booking website, such as that operated by the company.
These responsibilities include, but are not limited to:
- Choosing the correct supplier with your required characteristics
- Checking that accurate details have been supplied and captured in the booking
- Ensuring that all the proper travel documents and permissions have been obtained before completing your booking
- Understanding what vaccinations or medication may be recommended for those travelling to your destination
- Ensuring the eligibility of travellers, including age, health, financial status, etc.
- Considering any other factors that might influence your ability to take up or enjoy your booking
For example, you are responsible for ensuring that the travellers have the following documents on hand:
- Valid identification
- Valid passport(s)
- Valid visa(s)
- Valid birth certificate(s)
- Any other documents that may be required during travelling.
The company also recommends that you seek insurance products to protect you adequately from the risks associated with your booking. There are various risks associated with travel, and you understand that none of these are covered by the company. For instance, you should ensure that you are adequately protected against loss due to illness, cancellation, injury, damage to your baggage, theft or any other occurrence.
Terms and conditions that apply to your booking
It is your responsibility to familiarise yourself with the terms and conditions of Touch Down Travel Tech before completing a reservation.
Any reservation that you make using the company’s services, is booked for you with a third-party supplier. You acknowledge that the company acts as an agent of the supplier, who undertakes to render the agreed travel service to you. Any right of recourse that you may have regarding the supplied travel service, will be directly with the supplier, although the company is always willing to assist wherever possible, making sure that the customer is completely satisfied with the outcome.
- I think I have been a victim of a scam. What should I do?
Please call the Absa Rewards contact centre on 0861 78 88 88 to understand your options.
- Will I ever be asked for my credit card details over the phone?
No, you will never be asked for your credit card details over the phone.
- Is breakfast included in the price?
Each room or accommodation that you can book has its own breakfast policy. If breakfast is included, it will be stated on the property page when you compare different options to book. If breakfast isn’t included, you can see if the property provides it by checking the available facilities. When have booked, this information will also be in your confirmation email, and you can see it when you view your bookings in your account.
- What does the price include?
All the facilities listed under the room or accommodation type, are included in the price. You can also see whether like breakfast, taxes, service charges, etc. are included when you compare different options to book. When you have booked, this information will also be in your confirmation email, and you can see it when you view your bookings in your account.
- Are prices per room or per person?
All prices shown on our website, are per room, unless a single person is added in the booking widget.
- Are taxes included in the price?
Yes, all taxes are included
- Do I pay a reservation fee?
No, no reservation fee is payable.
- Do I pay full price for my child?
Please consult the Property page on the website. All child policies are given listed under the Room section.