NEW HOME PAGE TEST2023-02-22T04:54:40+00:00
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Welcome to Absa Rewards Travel, the travel site that rewards you with exclusive deals on flights, accommodation, car hire and more. As an Absa Rewards member, you can earn up to 30% real cash back, depending on your Rewards tier, on purchases from our travel partners. We do more so you can. That’s Africanacity

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To book and manage your travel, please use the first six digits of your Absa Debit or Credit
Card number to see a world of travel options exclusively for Absa customers.


Sign up for an Absa account:

We have kept our fees as low as possible. Absa’s new pricing is aimed at alleviating pressure from further financial strain during these uncertain times. Notably, youth and student accounts are free, and the Absa Transact, Gold Value Bundle, Premium and Private Banking Accounts will have no monthly increases, while still offering retrenchment, disability, and death benefits.

Sign up for an Absa Credit Card:

Our credit cards are packed with great deals and benefits that allow you to live your life the way you want. Discover the benefits of shopping online, make payments at any retail outlet, cover unexpected expenses and get rewards with our credit cards.

Sign up for Absa Rewards:

Earn up to 30% real cash back, depending on your Rewards tier on everyday purchases from our grocery, fuel and health and beauty partners. It pays to pay with your Absa card.

Accommodation booking details2022-06-15T17:50:54+00:00
  • How do I get more information about the room or property facilities?

This information is available on the Property page of the website.

  • How do I book extras on my booking?

This can be done when you book directly with the property.

  • How can I get an invoice?

It is emailed to you on confirmation.

  • I cannot find my confirmation email. What do I do?

Please call the Absa Rewards contact centre on 0861 78 88 88 for assistance.y?

  • Can I make changes to my booking?

Please call the Absa Rewards contact centre on 0861 78 88 88 for assistance.

After you’ve booked a car2022-09-05T07:38:50+00:00
  • I’ve booked my car and received a confirmation number. Is there anything else that I need to do before collecting?

If you have received a reservation number (e.g. 4321-1234-ZA-1), your rental car has been booked and confirmed. There is nothing left for you to do, but collect it.

  • What will I need when collecting my car?

You will need to have the following when collecting your car:

  • Credit card in the driver’s name
  • Valid driving licence

If you have a prepaid voucher for your car rental, you will need to produce the same credit card that you used for the rental as well as the prepaid voucher (unless stipulated that no voucher is required).

International visitors to South Africa will need to produce a valid passport as well.

  • When do I pay for my rental car?

You can pay online or at the rental counter when you collect your vehicle, using a Visa, Mastercard, American Express, Diners and hybrid cheque cards (debit cards are not accepted). If you have paid online, please don’t forget to bring the same card with which you made your booking, when you collect your rental car.

At the rental counter we simply hold an authorisation amount on your credit card, which will only be debited for the final amount once the car has been returned.

  • Does Avis take a deposit on my credit card?

When collecting your rental car, Avis will hold an authorisation amount over and above the estimated rental cost on your payment card for the duration of the rental. This hold will cover the rental charges, refuelling, additional kilometres, contract fee, waivers and any additional services selected. This will reflect as an authorisation hold on your payment card and no funds are taken from your account. The average holding amount (excluding the rental cost) is R2, 800, but this may vary according to your specific rental.

When the vehicle is returned, we will debit the rental amount due and send a notification to your bank to release the hold.

If you are renting over a weekend, an additional weekend authorisation will be held for the duration of the rental as follows:

  1. Coast branches – R3 500 (all car groups)
  2. Inland branches – R7 500 on car groups A-E and R10 000 on car groups F-N.

The additional weekend authorisation will be waived for all Avis preferred members or on presentation of a valid airline boarding pass. 

Eastern Cape, Free State, Gauteng, KwaZulu-Natal, North-West Province, Limpopo and Mpumalanga rentals

If you are renting a vehicle from one of the following branches, whether during the week or over a weekend, a new authorisation hold of R10 000 will be held on the payment card, over and above the standard authorisation hold taken for each rental. This authorisation replaces the weekend authorisation mentioned above.

  1. Amanzimtoti
  2. Ballito
  3. Bethlehem
  4. Bloemfontein Airport
  5. Bloemfontein Downtown
  6. Centurion
  7. Durban Downtown
  8. East London Airport
  9. East London Downtown
  10. Empangeni
  11. Greenacres Downtown
  12. Harrismith
  13. Hoedspruit
  14. Isando
  15. Jeffreys Bay
  16. King Shaka International Airport
  17. King William’s Town
  18. Kokstad
  19. Krugersdorp
  20. Ladysmith
  21. Lanseria Airport
  22. Lephalale
  23. Mafikeng
  24. Margate
  25. Menlyn
  26. Midrand Grand Central Airport
  27. Mthatha
  28. Musina
  29. Mbombela (Nelspruit)
  30. Newcastle
  31. OR Tambo International Airport
  32. Ormonde
  33. Phalaborwa
  34. Pietermaritzburg
  35. Pinetown
  36. Polokwane
  37. Port Alfred
  38. Port Elizabeth Airport
  39. Potchefstroom
  40. Pretoria Downtown
  41. Richards Bay
  42. Rustenburg
  43. Sandton Gautrain
  44. Secunda
  45. Soweto
  46. St Lucia
  47. Sunninghill
  48. Thohoyandou
  49. Tzaneen
  50. Ulundi Airport
  51. Umhlanga
  52. Vereeniging
  53. Vryburg
  54. Vryheid
  55. Welkom
  56. Emalahleni (Witbank)

This applies to all rentals and will only be waived for Avis President Club members or on presentation of a valid airline boarding pass.

  • What is a valid boarding pass/e-ticket printout?

The rental must take place on the same day as the flight for the boarding pass/e-ticket to be considered. The name on the boarding pass must be the same as the name of the renter.

Authorisation amount explained

  • When collecting the car
    1. Avis requests your bank to reserve a temporary authorisation hold against the funds of your card.
    2. Your bank will usually present this as a pending transaction that reduces the money that you have available to spend.
    3. This might appear as a debit on your statement, but it is not.
    4. No funds are debited from your bank account.
    5. This temporary authorisation hold will be the estimated cost of your rental (including a security authorisation and any extras accepted) less any amount paid in advance. An additional location -specific / weekend authorisation hold may apply.
  • When returning the car
    1. Once your bank account has been debited with the invoice amount, the temporary authorisation hold will be released by your bank.
    2. As this was a temporary authorisation hold and not debited, the release will not be shown as a transaction on your bank statement. Instead, your available balance will increase.
    3. The time to release the temporary authorisation hold depends on your bank, and in certain instances it may take up to 30 days before it is released.

Please contact your bank for any authorisation hold queries. 

Please note: Your bank account can reflect two amounts before the temporary authorisation hold is released. The initial temporary authorisation hold is obtained at vehicle collection and the actual debit for the invoice amount.

  • When do I pay for my rental car?

You can pay online or at the rental counter when you collect your vehicle, using a Visa, Mastercard, American Express, Diners and hybrid cheque cards (debit cards are not accepted). If you have paid online, please don’t forget to bring the same card with which you made your booking when you collect your rental car.

At the rental counter we simply hold an authorisation amount on your credit card, which will only be debited for the final amount once the car has been returned.

  • What will be offered at the counter?

The Avis brand ambassador will offer the following additional options when collecting your rental car:

While we recommend purchasing these, they are not mandatory.

  • Can I request a specific vehicle make and model before my rental?

We will do our best to meet your request, however, we cannot guarantee a specific vehicle make or model.

  • Is there a cancellation or no-show fee?

If you have a prepaid voucher for your rental and cancel the booking, a cancellation fee will be charged as follows:

  1. At least three complete days before pick-up – The lower of (i) the full amount that you have paid us, or (ii) R450.00
  2. Less than three complete days before pick-up – The lower of (i) the full amount that you paid us, or (ii) three days’ worth of your booking
  3. On the day of pick-up or if you do not cancel and fail to show up – No refund. We will retain the full amount.

If you have chosen to pay for your rental when you collect your vehicle, there will be no cancellation fee if you cancel before pick-up, but if you fail to collect the vehicle without cancelling, a non-cancellation fee of R500.00 will be charged.

 

Bookings2022-05-20T08:36:16+00:00
  • How do I make a booking?
    1. Select a travel destination, dates and Search. It’s that easy.
    2. Filter for your preference and select the best flight for you.
    3. Add travel products for example insurance or flexible travel dates.
    4. Select your preferred payment method.
    5. You have now successfully made a booking.
    6. Follow the same process to book hotels and cars with Travelstart.
    7. Please make sure that the names of the travellers are correct, as your computer may have stored the details from a previous booking. To delete the history, you need to clear your cache/cookies which can be done in your settings in the internet browser.
  • How do I know that my booking is confirmed?

You will receive a booking confirmation after you have successfully made a booking.Once your payment has been successfully completed, you will receive an e-ticket from Travelstart. Your e-ticket is the final confirmation of your booking.

  • How do I request or re-send my e-ticket?

Sign into your account, click on the profile icon and select Dashboard.

Select Upcoming flights in the pane on the left-hand side of the page, choose the flight for which you would like to resend a ticket and click Resend ticket.

On Flapp you can view your e-ticket with the option to also resend your e-ticket to yourself.

If you do not have an account with us, you can register for one, using the same email address that you used to make the booking. Your booking will automatically appear in your account.

If you still need assistance please use the contact form.

  • What happens if I make a booking and I do not receive any confirmation?

This could mean that your booking is pending. For assistance with this, please visit our contact us page. On Flapp, select the option to cancel the booking and an email will be populated and sent to help@travelstart.com. If you opted for a cash or EFT payment, it will cancel itself automatically after time. Please do not book a new ticket if you have not received confirmation of your booking without contacting us first, even though you have completed the booking process.

  • What is the difference between a direct flight, a non-stop flight and a flight with a connection?

A non-stop flight gets you to your destination with no stops along the way. Direct flights, despite the name, will also take you to your destination, but may stop elsewhere in between, without you having to leave the airplane. Please note that you may need a transit visa for these flights. A flight with a connection requires the passengers to change from one plane or airline to another at an intermediate point, called the connecting point, on the way to their destination.

  • Do I have enough connection time between my flights?

For any connections offered by Travelstart, it is guaranteed by the airline that you will have enough time to connect from one flight to another. Distances between gates differ vastly from airport to airport. It is your responsibility to arrive at the gates on time.

  • What if you booked two or more separate tickets?

In this case the airline will not guarantee that the connection times are sufficient, or that you will be taken care of in the case of the delay.

  • Can I book a flight with a stopover?

Yes, you can. Just book a multi-city flight on our website or App. Ensure that you have the right visas for all stop-overs.

  • Can I travel from one destination and return from/to another?

Absolutely, by using our multi-city feature on the web and App. Select all your departure and returning cities and dates, then search, filter and select the best flight for you. If you need assistance, contact us using the Contact Form. [https://www.travelstart.co.za/lp/contact-us]

  • Can you help me with an around-the-world ticket?

Unfortunately, you cannot book an around-the-world ticket on our website or App. Please Contact Us to speak to an expert.

  • Can I make a reservation for more than nine passengers in the same booking?

This is not possible on our website or App. Please contact our Groups Department to request a quote or speak to an expert.

  • How do I book for an unaccompanied minor?

Please contact the airline directly to book a ticket for an unaccompanied child, as we are not permitted to make such reservations.

  • What is the price for children/minors?

The price for children depends on the airline. Generally, one can expect to pay about 25% less of the base fare of the adult price.

  • How do I travel with an infant/request a baby basket?

Children under the age of two usually do not get their own seat. To request a baby basket, contact us. A service fee will apply.

  • Can I earn Air Miles when I book with you?

Unfortunately, we cannot help you redeem your Air Miles. You can earn Air Miles when you book with us. Be sure to add your frequent flyer number to your booking.

  • Can I use third-party loyalty points to make bookings on the Travelstart website? 

At this time, we cannot process any bookings paid using loyalty points. If you want to use your loyalty points, please contact the relevant third party.

  • Where can I insert my frequent flyer number?

You can also add your frequent flyer number directly on the website in the booking flow. For an existing booking, or if you require assistance to add your frequent flyer number to your booking, please contact us using the contact form.

  • How can I get a tax invoice for my booking?

If you require a tax invoice, please visit our Contact us page and submit your VAT invoice request, together with your Travelstart booking reference and we will forward the invoice to you.

  • When I book a ticket through you, what additional services/products can I purchase?

Travel extras that we offer, differ from flight to flight. Please click here to see a full list of our offerings. [https://www.travelstart.co.za/lp/products-services/overview]

  • How do I add additional baggage to my booking?

You can do this directly on the airline’s website by using your check-in/airline reference displayed on your e-ticket.

  • How do I request a wheelchair?

Please contact us and we will assist you at no additional charge. [https://www.travelstart.co.za/lp/contact-us]

  • Why do I need to present my credit card for certain flights?

Certain airlines may request to see the credit card that was used to pay for the booking at check-in, to avoid possible fraud.

Cancellations2022-06-15T17:56:33+00:00
  • Can I cancel my booking?

All bookings have standard terms and conditions, which include a cancellation period and policy.

  • If I need to cancel my booking, what are the costs involved?

All properties have a specific policy that  will cover the costs for the period that you are cancelling. Please revert to the property that you book click on Rooms and view the policy.

  • How do I know if my booking was cancelled?

Absa Rewards will confirm the cancellation and arrange for the refund, based on the policy, to be paid back to you.

  • Where can I find my property’s cancellation policy?

The property’s cancellation policy can be found on each property’s page, as well as the time of the booking.

Changes/Cancellations2022-05-23T05:46:30+00:00
  • Can I change the dates on my ticket?

The rules vary between airlines and different rules pertain to each airfare and booking class. Please note that a handling fee may apply when we check the fare conditions of your ticket for you, even if the outcome is that the airline does not allow changes.

  • Can I get a quote for changes to my booking?

If you want to make any changes to your booking, please contact us and one of our agents will contact you to provide further assistance. [https://www.travelstart.co.za/lp/contact-us]

  • What if I booked a ticket with more than one flight, and only want to use some of the flights and cancel the other(s)?

You may choose to fly on your outbound flight and not use your return flight. However, this does not apply the other way around. If you don’t check in for one of your flights, the airline will cancel all the remaining parts of the ticket, which will become invalid. Please note that you will not get any money refunded for any parts of the ticket not used.

  • Can I change my departure or destination city on my booking/ticket?

With the exception of low -cost carriers, most airlines do not accept name changes after the ticket has been issued. It is sometimes possible to correct a few letters on a ticket against a fee, if the name has been misspelled. If the name on your ticket is not correctly spelled, please contact us on the day that the booking was made to assess whether we can assist you. [https://www.travelstart.co.za/lp/contact-us]

  • Can I correct the spelling of my name on the ticket?

In most cases, the airline will permit us to correct the passenger’s name on the ticket at a fee, if the spelling error is no more than three letters in the name. Low-cost carriers are usually more flexible to such changes, however, they may charge a fee.

  • How do I cancel my booking?

Please contact us so that we can check whether your ticket is refundable. Not all tickets are refundable, with many being only partially refundable. Once we have established the possible refund to which you are entitled, we will request it from the airline on your behalf. The refund will be made by the airline directly to the account with which the booking was originally paid. This can take six to eight weeks, depending on the airline. Please note that we charge a refund administration fee to facilitate the refund request.

  • I have booked with a low-cost carrier (FlySafair, Mango, Easy Jet, etc.) and I need to cancel/amend my booking. Is this possible?

If you have booked a ticket on a low-cost carrier and have received your booking confirmation/ticket, it may not be possible to cancel/amend your booking. Please contact us immediately or as soon as possible after you have noticed the error or realise that you need to cancel/amend your flight.

  • If I miss my flight, can I still make changes to my booking?

Airline rules differ in this regard. To confirm whether a change is possible, please contact us. If you need urgent assistance, please email help@travelstart.com (https://www.travelstart.co.za/lp/contact-us)

  • I have made a mistake with my booking. Can cancel it and get a full refund if I contact you before close of business on the same day of my booking?

It is always best to contact us as soon as possible after making your booking, for us to try to assist you as quickly as possible. We cannot guarantee a refund, as this will depend on the airline rules. In relation to low-cost carriers,refer to section 7.

  • What products are available to the South African market? TBC
  • Why should I purchase your Cancellation Refund – Anytime, any reason? 

This product will cover you for at least a partial or a full refund of your booking airfare and taxes, whatever the reason for cancelling. For full information, see the policy Trip Cancellation and Refund Guarantee (https://www.travelstart.co.za/lp/products-services/overview)

  • How do I book special baggage, for example sporting equipment?

Airlines request that special luggage/additional luggage is reported before departure and they will charge a fee that will need to be paid at the airport with the respective airline.

  • How do I request a seat or a meal?

You can book a seat(s) or select a meal preference during the booking process. Please note that we can only offer this for certain airlines. If it is not available, you will be able to do this 24 to 48 hours before your flight, when the online check-in opens.

  • What must I do if I want to bring my cat or dog?

Please book your pet directly with the airline. We are unfortunately not permitted to handle pet bookings.

  • Do you provide visa information?

Unfortunately, we do not currently offer visa services at Travelstart. Please visit the nation’s consulate/embassy’s site and follow all the relevant procedures and requirements to apply for a visa.

 

COVID-19-related support2022-06-15T17:58:04+00:00
  • Where can I get the latest information about my booking?

Please contact Absa Rewards call the centre on 0861 78 88 88 to understand your options.

  • How do I change or cancel my booking in this situation?

Please contact Absa Rewards call the centre on 0861 78 88 88 to cancel your booking.

  • What is the policy for date change or cancellation relating to COVID-19?

If your booking is affected by COVID-19-related events such as border closures or travel limitations enforced by authorities, please call the Absa Rewards contact centre on 0861 78 88 88 to resolve your query

Credit cards2022-06-15T18:04:57+00:00
  • Can I use a debit card to complete my reservation?

Yes, you can use a debit card on the website for payment.

  • Can I make a reservation without a credit card?

Yes, but only with a debit card.

  • Can I make a reservation for myself using someone else’s credit card?

The site uses a secure 3D payment method, which requires the owner to activate from their Banking App or via an OTP.

  • Why do I need to give my credit card details?

It is needed to process the payment.

  • The credit card that I used to make a booking, is no longer valid. What should I do?

Please call the Absa Credit Card division on 011 501 5050 or 0800 11 11 55 for assistance.

  • Why have I been charged?

Payment is charged according to your booking.

  • Are my credit card details safe?

Yes, Absa Rewards Travel uses a secure connection, and your personal data and credit card details are always encrypted.

Extra facilities2022-06-15T18:07:59+00:00
  • How do I know if there is parking at the property, and how can I reserve it?

Please consult the Facilities section on the Properties page on the website for information about parking. Please book parking directly with the property.

  • How do I find out if a property has a certain facility?

Please consult the Facilities section on the Properties page on the website for information.

  • How can I find out if the property has a shuttle service and how can I book?

Please consult the Facilities section on the Properties page on the website for information about the shuttle. Please book the shuttle directly with the property.

Payment policy2022-06-15T18:09:12+00:00
  • Is breakfast included in the price?

Each room or accommodation that you can book has its own breakfast policy. If breakfast is included, it will be stated on the property page when you compare different options to book. If breakfast isn’t included, you can see if the property provides it by checking the available facilities. When have booked, this information will also be in your confirmation email, and you can see it when you view your bookings in your account.

  • What does the price include?

All the facilities listed under the room or accommodation type, are included in the price. You can also see whether like breakfast, taxes, service charges, etc. are included when you compare different options to book. When you have booked, this information will also be in your confirmation email, and you can see it when you view your bookings in your account.

  • Are prices per room or per person?

All prices shown on our website, are per room, unless a single person is added in the booking widget.

  • Are taxes included in the price?

Yes, all taxes are included

  • Do I pay a reservation fee?

No, no reservation fee is payable.

  • Do I pay full price for my child?

Please consult the Property page on the website. All child policies are given listed under the Room section.

Payment terms and conditions2022-09-05T07:45:29+00:00
  • Detailed description of goods and/or services 

Touch Down Travel Tech (Pty) Ltd is a business in the leisure and hospitality industry that markets accommodation and other leisure and hospitality services.

Payments2022-06-15T18:11:36+00:00
  • What payment methods are accepted?

Our system currently accepts only debit or credit cards.

  • Can I pay a deposit or prepayment?

Our system will collect 100% of the value when booking as it is a real-time system.

  • Where can I see the payment policy for my booking?

All payments are 100% of the value on transaction

  • Why do I need to provide my card details?

For all bookings made through Absa Rewards Travel, debit or credit card details are required to make payment and confirm your reservation.

  • Who is going to charge my credit card and when?

Touch Down Travel Tech will process all accommodation transactions.

  • Are my credit card details safe?

Yes, Absa Rewards Travel uses a secure connection, and your personal data and credit card details are always encrypted. If you believe that you may have fallen victim to phishing or fraud, please call the Absa Fraud Hotline immediately on 0860 557 557 to alert us of the possibility that your information may have been compromised.

Payments2022-05-20T10:29:59+00:00
  • How do I pay for my booking?

Cheque or credit card

  • Why am I not given the option to pay via EFT or SID?

The EFT and Ozow Instant EFT payment option is only available for flights that depart in 72 hours or more.

  • When do I pay for my booking?

You must pay immediately or before midnight (South African time) on the day that the booking was made, to have the quoted price guaranteed.

  • Is it safe to make the payment online?

Yes, absolutely! Nothing is more important to us than the privacy and integrity of your personal information. Our website is protected with Thawte SGC-enabled SSL Certificates and displays the Thawte Secured Seal on secure pages.

  • Can I pay with two different credit cards?

You cannot pay for one ticket with two different forms of payment. If you book for more than one passenger and would like to pay for each ticket separately, you will need to make separate bookings.

  • My payment was declined, but I would still like to book. What do I do?

Please email us at help@travelstart.com, as the booking might still be active.

  • Do I have to pay taxes on my tickets?

Airport departure taxes are included in the prices that you see on our website and app.

  • When and how will I receive my ticket?

It will be emailed to you after we have received your payment. Please note that this may take up to 24 hours.

  • Where can I find my reference number to check in?

Your reference number appears on your e-ticket, right next to the flight information.

  • Will I receive a ticket from low-cost carriers?

Some low-cost carriers do not send out tickets, but will email you a booking confirmation, which you will use to check in.

 

Property2022-06-15T18:21:25+00:00
  • What are the check-in and check-out times of properties? –

The standard check-in time is 14:00, unless otherwise stated on your booking confirmation, and check-out time is 10:00.

  • How do I get more information about the available facilities ?

All the facilities for that particular business are listed on the property page.

  • How do I find out if a property allows pets?

Please see the property information on the property pages. If they allow pets, they will state it.

  • What if I arrive earlier/later than the stated check-in time?

Please call the property directly if you will arrive earlier or later. If you know this when you book, you can indicate it in the Remarks section on the booking form.

Room types2022-05-19T10:56:13+00:00
  • What is the difference between a double and a twin room?

A double room has a double-/queen-/king-sized bed, and a twin room has two single beds in one room.

  • Can I request an extra bed in my room, and will there be extra costs?

This depends on each property, but normally a maximum of two adults per room are allowed. If you need more details, please call the call centre.

  • Is it possible to get an extra bed or cot for a child?

The room requirement stated on the Property page will determine the policy for children sharing.

Security and awareness2022-05-19T10:32:07+00:00
  • I think I have been a victim of a scam. What should I do?

Please call the Absa Rewards contact centre on 0861 78 88 88 to understand your options.

  • Will I ever be asked for my credit card details over the phone?

No, you will never be asked for your credit card details over the phone.

Useful information2022-09-05T07:46:39+00:00
  • When do I check in and at which terminal?
      • Domestic flights: One hour before departure
      • International flights: Two hours before departure
      • Flights to and from the United States of America Three hours before departure is recommended.
  • How much luggage can I take with me?

The rules vary between airlines and destinations. Your baggage information is also in your confirmation email. Please visit your airline’s website to find out more.

  • What am I not allowed to bring on board?

Airline regulations differ and are constantly changing. For an accurate list of items that are not permissible on board, please contact the airline.

  • Will my luggage be checked, even though I have a transfer to my final destination?

If you are travelling with the same airline the entire journey, your luggage will most likely not be checked until you reach your final destination. However, in some countries, your luggage will be rechecked at the first stop in that country, for example in the United States, Thailand and South Africa. If you travel on two tickets to get to your final destination, please advise the check-in staff to find out if your luggage will be checked.

  • Do I need a passport?

You will need a passport for regional and international travel. Your passport must be valid for at least six months after your return, and some countries require that you have at least one blank page in your passport. Not complying with these rules, will most likely cause the airline to deny you boarding. As visa regulations differ from country to country, please call the respective embassy directly. Please check with every relevant embassy as per your itinerary about their visa regulations. Please note that certain countries will require a visa, even if you are only transferring in that country.

  • Do I need a visa?

As visa regulations differ from country to country, please call the respective embassy directly. Please check with every relevant embassy as per your itinerary about their visa regulations. Please note that certain countries will require a visa, even if you are only transferring in that country.

  • How do I find out if there are any health requirements for the country to which I am travelling?

As health requirements differ from country to country, please call the respective embassy or contact your doctor. You can also access the following website for more information: www.iatatravelcentre.com

  • Do I need to reconfirm my flight with the airline? How do I do it?

It is not necessary to reconfirm your flight. However, we strongly recommend that you call the airline directly at least 48 hours before departure, or you can check your booking on the airline’s website.

  • Can I easily unsubscribe from your newsletter?

Yes, you can. You will find a link to unsubscribe in the footer of the newsletter. When you click on it, your browser will open a pop-up where you enter your email address and submit the request. You will no longer receive the newsletter.

  • How do I take advantage of your promotions/sales?

When Travelstart has a promotion or sale, the details will be displayed in the specific section. All promotions/sales have their own restrictions (booking and travel dates, domestic/international, airlines, availability, etc.).

 

What is a valid boarding pass/e-ticket printout?2022-04-04T08:00:48+00:00

The rental must take place on the same day as the flight for the boarding pass/e-ticket to be considered. The name on the boarding pass must be the same as the name of the renter. 

Absa Rewards:

Call us:
0861 78 88 88
Email us:
absarewards@absa.co.za

Visit your nearest branch

AVIS:

During you journey:
Queries during the rental period should be referred to the car hire location where you collected your vehicle.
24-hour Roadside and Emergencies.

Local:
0800 001 669
International:
+27 11 387 8432

Find your nearest hire location

Customer Service Operating Hours After your journey:
Customer Services Times:
08:00 to 17:00, Mondays to Fridays

Email Customer Services:
customerservice@avis.co.za (Post-rental queries only)

Email Customer Services:
customerservice@avis.co.za (Personal Accident Insurance (PAI) claims)

Touch Down Travel Tech:

Call us:
0861 78 88 88
Email us:
absarewards@absa.co.za

Visit your nearest branch:

Travelstart:

Due to the high volume of queries around Level 1 travel restrictions, please send us your query via the contact form.

You can now chat to our agents on WhatsApp. Simply add +27 82 328 6400 to your contact list.
This is a chat only service. WhatsApp call is unavailable and will not work.

Mondays to Sundays: 09:00 to 20:50 (including public holidays) Alternatively use the contact form section.

Contact Form
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